FAQs

Your Cleaning Questions Answered

Whether you’re booking a regular home clean or managing a multi-site contract, we know you want clarity before commitment. Here are the questions we get most often—answered honestly, directly, and without the fluff.

Care.

Accountability.

Reliability.

Excellence.

Residential FAQ's

1. Do I need to be home during my clean?

Not at all. Many of our clients provide access via key or code. Our DBS-checked team treats your home with the utmost respect and locks up securely when done. But, you can be if you would prefer.

2. Do you bring your own cleaning supplies and equipment?

Yes. We arrive fully equipped with professional-grade products and tools. Eco-friendly options are available—just let us know your preference.

3. Can I book a one-off clean or do I need a contract??

Both! We offer flexible one-off cleans, deep cleans, and ongoing plans to suit your schedule and budget.

4. What if I’m not satisfied with the clean?

Simple—tell us within 24 hours. We’ll return and make it right, free of charge. That’s our CleanKwest Guarantee.

5. Do you provide emergency cleaning services?

Yes, we offer emergency cleaning services for situations like spills, accidents, or unexpected events. Our team is available to provide fast, reliable cleaning when you need it most.

6. How do I request a quote for cleaning services?

You can easily request a quote by filling out the form on our website, calling our office, or emailing us directly. We’ll assess your needs and provide you with a customized cleaning plan and a transparent price estimate.

Commercial & Contract Cleaning FAQ's

1. What types of businesses do you serve??

We clean offices, retail spaces, schools, medical and care facilities (non-clinical), warehouses, and more. If it needs to be spotless, we handle it.

2. Do you provide RAMS, COSHH, and compliance documentation?

Absolutely. Every commercial client receives a full compliance pack—including risk assessments, method statements, insurance certificates, and staff vetting details.

3. Can you work outside regular business hours?

Yes. We tailor our cleaning schedule to your operational needs—early mornings, evenings, or overnight shifts.

4. Do you handle multi-site contracts?

We do. Our management team coordinates multi-location cleaning with consistent standards, reporting, and one main point of contact.

5. Do you provide emergency cleaning services?

Yes, we offer emergency cleaning services for situations like spills, accidents, or unexpected events. Our team is available to provide fast, reliable cleaning when you need it most.

6. How do I request a quote for cleaning services?

You can easily request a quote by filling out the form on our website, calling our office, or emailing us directly. We’ll assess your needs and provide you with a customized cleaning plan and a transparent price estimate.

Specialist & Maintenance Services FAQ's

1. Do you offer pressure washing and exterior cleaning?

Yes. We handle Car Parks, driveways, facades, patios, signage, and cladding—using the right pressure or softwash method for each surface.

2. Can you clean gutters and windows safely at height?

We use modern vacuum and pure-water systems for safe, ladder-free cleaning—up to several storeys high. We also have accredited rope services operators, for the very High surfaces.

3. Are you licensed for waste removal?

Yes. CleanKwest contractors are fully licensed waste carriers. You’ll receive disposal documentation after every job for your peace of mind and compliance.

4. Do you provide carpet and hard floor maintenance programs?

Absolutely. We offer one-off deep cleans or regular maintenance plans that extend lifespan and keep your floors looking their best.

5. Do you provide emergency cleaning services?

Yes, we offer emergency cleaning services for situations like spills, accidents, or unexpected events. Our team is available to provide fast, reliable cleaning when you need it most.

6. How do I request a quote for cleaning services?

You can easily request a quote by filling out the form on our website, calling our office, or emailing us directly. We’ll assess your needs and provide you with a customized cleaning plan and a transparent price estimate.

Still Have Questions? Lets Talk

If your question isn’t listed here, reach out—we’re always happy to help.
📞 Call us on [Your Phone Number]
📧 Email: [email protected]

Whether it’s your home, office, or an entire property portfolio, we’re ready to make your space shine—professionally, consistently, and with care.

We are committed to delivering exceptional cleaning and sanitation services that keep your home & business environment healthy, safe and professional. Our team is dedicated to providing top-quality care with flexible solutions designed to fit your needs.

Company Registered in England with company number 16790939

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